About Us

Our Promise

MODULR systems are designed and built in small batches with care. If something isn’t right, reach out, and we will aim to resolve issues fairly and efficiently while protecting our ability to keep building quality products.

Warranty

All MODULR products are covered by a Limited 1-Year Warranty starting from the date of delivery.

Covered:
Defects in materials or workmanship under normal, intended use.

Not Covered:
Improper installation or assembly, modifications, overloading, misuse, accidents, environmental damage, normal wear, or cosmetic variation. 

DIY Kits:
DIY kits are covered for defects in supplied components only. Warranty coverage does not apply to damage caused by incorrect assembly or installation.

Warranty remedies are limited to repair or replacement of defective components at our discretion. Warranty is non-transferable and applies only to the original purchaser.

Product Variations

Due to continuous product improvement, minor variations in materials, hardware, finishes, or design details may occur and may differ slightly from images shown. These variations do not affect product function or warranty coverage.

Returns & Cancellations

All systems are built to order.

• Orders canceled before production begins are eligible for a full refund.

• Once production has started, cancellations may not be possible. If work can be stopped, a fair partial-cost fee may apply.

Defective or Damaged Items:
Notify us within 5 business days of delivery with clear photos. If a defect or shipping issue is confirmed, we’ll repair, replace, or refund as appropriate.

Change of Mind Returns:
Requests must be made within 14 days of delivery. Items must be unused, unassembled, and returned in original packaging. Return shipping is the customer’s responsibility.

Custom Orders:
Custom-built items are final sale and only eligible for return if covered under warranty.

Tie-Down Points & Cargo Use

MODULR systems may include optional or integrated tie-down points intended for general gear organization and light-duty stabilization during normal driving.

Tie-down points are not safety devices, are not crash-rated, and are not intended to restrain cargo or occupants during sudden stops or collisions.

MODULAR does not certify tie-down performance for accident scenarios. Customers are responsible for securing cargo in accordance with vehicle manufacturer recommendations. Third-party straps or hardware are not supplied or warranted by MODULR.

Safety & Intended Use

MODULR products are intended solely for cargo storage and organization. They are not safety devices, are not crash-rated, and are not designed to protect occupants or prevent injury. Loads must be evenly distributed and remain within recommended weight limits. Standing, sitting, or sleeping on the system is prohibited. Improper installation, misuse, or overloading may result in damage, failure, or injury and voids the warranty. DIY installation is performed at the customer’s discretion, and all responsibility for safe installation and use rests with the user.

Shipping & Delivery

Customers are responsible for providing an accurate shipping address. Once a carrier marks an order as delivered, responsibility for loss or theft transfers to the customer. Signature confirmation is available upon request prior to shipping.

Acceptance of Terms

Installation and use of any MODULR product constitutes acceptance of these terms.